I will accept items not damaged but having issues do to a manufacturers defect (I fix my mistakes) for 90 days. Lost items are not replaced. Damaged items are not replaced. Wear and tear is not covered under this policy. This will be offered back as a store credit. There are absolutely no refunds. Even after the 90 days, if your having issues, I'll fix it for you! My work is solid and tight, I want you to be happy with your purchase but am not willing to take back beat up jewelry that was delivered in good condition...
Most of my jewelry is made with copper. Copper oxidizes and changes color, that's simply the nature of that metal, it's called patina. Simply take a soft cloth and rub it with firm pressure and it will shine right up. Toothpaste can also be used to speed up the process. The little bit of polishing is worth the connectivity I get from copper. It carries the energy of the crystals into my body and energy field like no other metal can.
I work primarily through e-mail so drop me a note and I'll see what I can do for you. There is also social media links below you can use to try and catch up with me immediately, but that can be hit or miss.
Customization of products can be arranged but there is a bit of time between ordering and receiving so the piece can be built. I am happy to customize and answer any questions you may have.
Thank you for stopping by!